Project A — Commerce Redesign
Context and constraints in a few lines. What was wrong, what changed, and how success was measured.
Approach
- Mapped drop‑offs across funnel; prioritized checkout fixes.
- Introduced progressive disclosure and address autocomplete.
- Reduced CLS by reserving media space with aspect ratios.
Outcome
- +21% conversion within 6 weeks of rollout
- −32% support tickets for payment issues
Project B — Docs & Developer Portal
API onboarding, information architecture, and code examples. Focused on searchability and clarity.
Approach
- Task‑based IA with consistent, predictable URLs.
- Copy standards for parameter names and errors.
- Dark‑mode friendly code blocks and accessible contrast.
Outcome
- −43% time‑to‑first‑call for new devs
- +2.1× page dwell on critical guides